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Valentine1 a great example of customer service

About seven years ago after getting yet another speeding ticket, I sat across the table from my attorney at breakfast meeting one morning. I was inquiring to see if he knew anyone in a remote part of the country that could assist me with my legal traffic woes. It was in that moment he said, "you want my advice? get a Valentine1!"

So I did.

Granted, it was expensive compared to the other brands out there. It’s selling points were pretty clear. Well designed, detects pretty much anything they can throw at you, and was fairly invisible to the K40 radar detector detectors.

After some seven plus years, covering hundreds of thousands of miles on the road– The Valentine1 has been flawless.

…until last week, it suddenly started to see ghosts.. signals from everywhere around ever turn. Immediately, I checked for support on the website, which led me to believe I did in fact have a problem. I called the customer support line who reiterated what the website confirmed. Something was amiss.

Some $12 later, I had shipped the unit back to Ohio for repair. Feeling separated from a trusted part of the family. I waited for word…

…a week went by and FedEx arrived.. returned my Valentine1 returned to perfect function. Despite being loved for many years… and well used… the repairs were made at no cost and return shipping paid.

I must say that, I was fully prepared to pay the $45 diagnostic fee and reasonable repair charges, and had all been hopeless I would have found a way to buy a new one. But instead, Valentine1 exceeding all my expectations did the right thing to maintain their position in the marketplace as the high quality radar detector.

Thank you Valentine1 not only for an exceptional product but also for providing exceptional customer service!

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